Questions?
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.
🚚 Shipping & Delivery
How does shipping and delivery work?
So you have just made an order? Welcome to the Life & Loft family!
Once your order is placed, our team will carefully package your items and ship them within 24–48 hours. To ensure speedy delivery, some items in your order may ship separately depending on the product type.*
Your products will be sent via Australia Post, and you can expect delivery within 5–9 business days**. As soon as your order is dispatched, we’ll send you a shipping confirmation email with a tracking number so you can follow your order’s journey every step of the way.
*Please note: We use signature-required post to guarantee safe delivery. If you choose ‘Authority to Leave’ via Australia Post, Life & Loft cannot be held responsible in the rare case your package is lost or stolen.
**Delivery Timeframes:
- All shipping estimates are calculated from the advertised dispatch date.
- If an item is on pre-order (noted next to the product name), the delivery timeframe begins from the pre-order dispatch date.
- If there’s no pre-order date, good news—it’s ready to go!
We can’t wait for you to enjoy your Life & Loft products! ❤️
How much do I pay for shipping?
All orders include FREE delivery Australia-wide, no matter how many products you order.
When will my order arrive?
Once your order is picked, packed, and ready to go, the magical journey to your front door begins!
You can expect your order to arrive within 5–9 business days* from the day you place it.
*Please note: While Australia Post provides us with these estimated delivery times, unexpected delays can sometimes occur - especially during the Christmas season. If this happens, your tracking number may show a “delayed” delivery date. Use the provided link to keep track of your order and remember that we are here to assist you if you need help!
We appreciate your patience and can’t wait for you to enjoy your Life & Loft essentials! ❤️
How do I track my order?
Yay, time to celebrate – your order is on its way! After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!
Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).
Help, I think my order is lost/hasn’t been delivered?
We’re so sorry to hear your order hasn’t arrived yet! Here’s what you can do:
Australia Post typically quotes a delivery timeframe of 5–9 business days, but occasionally delays happen, and your tracking number may display a “delayed” status. If your order hasn’t been delivered within 20 days, please contact us so we can launch an investigation with Australia Post.
Important Note: For any issues related to Australia Post deliveries, we recommend reaching out to them directly first. While we understand how frustrating delays can be, we are required to follow their investigation process. Once you’ve contacted Australia Post, let us know, and we’ll step in to assist further and work with them to resolve the issue as quickly as possible.
Your patience means the world to us, and we’re here to help however we can! ❤️
Can I change my shipping address?
Oops! Realised your order is being sent to the wrong address? No worries—we’re here to help!
If your order hasn’t shipped yet, just send us the updated details here, and we’ll make the change for you. If your order has already been shipped, don’t panic! You can still redirect it using the Australia Post tracking link provided in your shipping confirmation email.
Important Note: We can only send your order to the address provided at the time of purchase. If an incorrect address was entered and the package is delivered there, we are unable to retrieve it. Please double-check your address carefully when placing your order!
Do you ship internationally?
At this stage, we only ship within Australia and do not offer international shipping. However, we’re always exploring ways to expand in the future, so watch this space!
Are there any customs/import fees?
All our products are shipped right here in Australia. This means there’s no need to stress about any customs fees, as it’s shipping from our own backyard.
🙋🏻♀️ Product Questions
Are your products made in Australia?
No, our products are not made in Australia. To ensure we offer the best quality and value, we work with trusted manufacturers and suppliers from around the world. Each item is carefully selected, rigorously tested, and held to the highest standards to meet the needs of Aussie families.
While our products are not Australian-made, Life&Loft is a proudly Aussie family-run business, and we are passionate about bringing Aussie families the latest innovative and functional home essentials.
What if my product doesn't work?
We’re sorry to hear that your product isn’t working as expected! At Life&Loft™, we stand by the quality of our products and your satisfaction is our top priority.
If you experience any issues, please reach out to our friendly customer support team. We’ll guide you through troubleshooting steps and, if necessary, arrange a replacement or refund under our 30-day risk-free trial policy.
Your peace of mind matters to us, and we’re here to make things right. Contact us here, and we’ll take care of it!
Do you offer wholesale or bulk purchase discounts?
Our products are exclusively sold through our online store, so we don't offer wholesale discounts for re-selling purposes.
If you’re interested in making a bulk personal purchase*, please feel free to contact us here for more information. We’d be happy to assist you!
*Please note that bulk orders are subject to stock availability.
Can I send an order as a gift?
Absolutely! You can ship any Life & Loft product directly to that special person by simply entering their address as the shipping address and your own as the billing address.
Rest assured, we don’t include any value invoices or pricing details in the box—receipts are sent directly to your email for your convenience. It’s that easy!
Please note: Because we work with external fulfillment partners, we’re unable to include personalised messages in the package. We’re sorry about that! However, we hope your thoughtful gift still makes their day extra special.
Are you stocked in any stores anywhere?
No, Life&Loft™ products are exclusively available online through our website. This allows us to keep our prices competitive and bring your products directly to your door.
🔁 Returns & Exchanges
Do you have a returns policy?
Yes, we do! While we know return policies can seem like legal mumbo-jumbo, we’ve kept ours simple and straightforward. Here’s the deal:
We offer a 30-day risk-free trial on our products, giving you plenty of time to decide if they’re right for you. However, please note that not all items are eligible for return. Any exclusions will be clearly stated on product pages or at checkout.
To be eligible for a return:
- The return must be initiated, and the item(s) posted back to us within 30 days of receiving your order.
- The item(s) must not have been marked as “Final Sale” or “Non-Returnable” at the time of purchase, unless they are faulty.
- The item(s) must be in their original condition and packaging, including all tags and labels.
Before sending your item back, we’ll ask you to put you to provide a photo so we can assess its condition. Don’t worry—it’s quick and easy!
Important Note: If you’re returning an item from a bundle, the original bundle pricing will no longer apply to the remaining items.
We’re here to make the process as smooth as possible. To initiate a return just reach out here! 😊
How long do I have to return the products?
We get it—life gets busy! That’s why we offer a 30-day return period, giving you plenty of time to decide if your purchase is right for you.
If you need to make a return, we’re happy to help. Just make sure to check out our returns policy above ☝️ for all the details, including eligibility and steps to get started.
Can I return my order for a refund?
We understand that sometimes a product might not be the perfect fit for you, and that’s okay! You can return your order for a full refund, as long as it’s returned within 30 days.
Important Notes:
- Not all items are eligible for return. Any exclusions will be clearly noted on the product pages or at checkout.
- All products must be returned in “as new” condition, including any tags and the original packaging.
- If you’re returning an item from a bundle, the original bundle pricing will no longer apply to the remaining items.
We’re here to make the return process smooth and hassle-free. If you have any questions, don’t hesitate to reach out here! 😊
Do I have to pay for returns?
Good news—we’ve got you covered! For eligible returns (whether for refunds or exchanges) within Australia, we provide a free return shipping label, so there’s no need to worry about post office expenses. Simply reach out to our friendly team here, and we’ll guide you through the process.
Please note: Not all items are eligible for return. Any exclusions will be clearly noted on product pages or at checkout.
How long does it take for my return/exchange to be processed?
We’re working diligently to handle returns as quickly as possible. To speed up the process, we highly recommend sending us a photo of your post office receipt as proof that your return has been lodged. Once we have this, we can immediately process your exchange or refund!
If you don’t have the receipt, no problem—just keep in mind that we’ll need to wait until your return arrives at our warehouse before we can proceed. Thank you for your patience!
How long does it take for my refund to be processed?
Once your refund is processed, you’ll receive a confirmation email from us. From there, it typically takes 2–5 business days to appear in your account, depending on your bank. If it takes longer, we recommend contacting your bank or payment provider directly.
💳 Payment
How secure is your payment?
Your privacy and security are our top priorities! We use Shopify Payments, a highly secure and encrypted system designed to protect customers while holding merchants to the highest standards. You can shop with confidence knowing your information is safe with us!
What payment types do you offer?
We accept traditional payment methods like credit cards (Visa, Mastercard, American Express) and debit cards that are enabled for online transactions. Prefer something more modern? We also offer convenient options like PayPal, Google Pay and Apple Pay!
Do you have payment plan options?
At the moment, we don’t offer payment plan options like Afterpay, Klarna, or ZipPay. But don’t worry—they’re on the way soon!
How do I use a discount code?
Yay, you've snatched a great deal! 🥳 To use your discount code, simply head to the checkout page. On the first screen, you’ll see a box where you can enter your code – just make sure to hit 'Apply' to see your savings! This step happens before the payment page, so you'll know exactly how much you're saving.
Important:
- Only one discount code can be used per order.
- If you're buying multiple bundles or discounts, we recommend placing separate orders.
- Strikethrough prices may already include the discount from the code in the description.
- Be sure to check your email for any specific product exclusions or details on applicable items.
I forgot to use my discount code! Is it too late?
Oops, did you realise after placing your order that you forgot to apply your discount code? 🥺 Don’t worry, it’s not too late! Just reach out to our friendly team here, and we’ll be happy to assist you in fixing this.
Important:
- Only one discount code can be used per order.
- For multiple bundles or discounts, we recommend placing separate orders.
- Strikethrough prices may already reflect the discount mentioned in the description.
- Check your email for details on which items the code applies to (e.g., specific products only).
What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
📧 Contact Us
I have an issue with my order, what can I do?
If something's not right with your order, don't worry – our team is here to help! Please email us at hi@liftandloft.com.au and let us know about the issue. To resolve things quickly, please include a photo so we can better understand what went wrong.
Can I cancel or change my order?
We understand – things come up! Please email us right away at hi@lifeandloft.com.au with the subject line "CHANGE" or "CANCEL" and we'll do our best to accommodate your request. If your order has already been dispatched, you’ll need to follow our returns process (see Returns & Exchanges above ☝️)
As we work quickly to get your orders shipped, there may be times when an order is processed before our team has a chance to make changes. Unfortunately, we can't guarantee changes once an order is placed, so please review your items carefully before completing your purchase.
How do I contact you?
Forget carrier pigeons and smoke signals – email is the way to go! You can reach us here or by sending an email to hi@lifeandloft.com.au. This helps us keep a clear record of your request so we can assist you as effectively as possible.
We’re a small but dedicated team, so thank you for your patience as we work to respond as quickly as we can. Don’t worry – we won’t leave you on ‘read’!
How do I provide feedback?
We’re always looking to improve, so we truly value your feedback! We also love hearing your stories about Life&Loft™ Essentials – nothing makes us happier than seeing our products being used and loved by our customers 🥰 If you’d like to share your feedback, you can send it here.
Where are you located?
Life&Loft HQ is located in Brisbane, QLD. We also have an Office in Sydney, NSW. Our products make their way into your home from our fulfillment centres in Sydney and Melbourne.
Please Note: We do not have a retail shop front and only sell our products online.